Terms and Conditions

By purchasing a ticket you agree to the following terms and conditions:

• Refunds: all tickets are non-refundable, except in the event of cancellation by the organiser.
• Valid tickets: tickets are only valid when purchased from the organiser.  Multiple tickets purchased online will only be released to the purchasing card holder with proof of identity.
• Under 10s: all children aged 10 or under must hold a ticket and all children aged under 16 must be accompanied by a person over the age of 21 holding a full price ticket.
• Children: children remain the responsibility of their parent or guardian at all times.
• Admission: the organisers reserve the right to refuse admission.
• Wristbands: please ensure that your wristband is fitted to your wrist securely, in such a way that it cannot be removed without breaking the closure. Lost or missing wristbands will not be replaced. Wristbands that have been tampered with or removed from the wrist are invalid and will not be replaced.
• Security: ticket holders consent to being searched at the request of SIA badged security staff.
• Recording: ticket holders consent to being filmed or sound recorded for the purposes of the promotion of the event on television, radio, video, CD, DVD or online.
• Copyright: no unauthorised recording or copying of copyright material is allowed.
• Parking: NO PARKING AT THE FESTIVAL SITE EXCEPT BY PRIOR ARRANGEMENT FOR DISABLED BLUE BADGE HOLDERS AND CAR PASS HOLDERS. Festival parking is free and within quarter of a mile of the festival site.
• Line-up: the artist line up may be subject to change by the organiser if circumstances dictate.
• Damage, loss and theft: the organisers take no responsibility for loss or damage to goods or property whilst on site.
• Waste: please use the toilet and waste disposal facilities provided.
• Glass: NO GLASS bottles or containers allowed on site.
• Alcohol: Alcohol is permitted in the campsites. Alcohol may not be taken into the arena. Sealed containers of non-alcoholic drink may be taken into the arena. Free tap water will be available in both the arena and campsites.
• Under age drinking: alcohol will removed from any person unable to prove that they are age 18 or over, and will not be returned to them.
• Bad behaviour: Drunken or disorderly behaviour will result in expulsion from the site.
• Compliance: ticket holders agree to act in accordance with all instructions from stewards and security staff.
• Camping: camping by prior ticket purchase ONLY and in designated camping areas. No music after 11.30 pm. Areas will be set aside for family camping. Campers aged 15 and under must be accompanied by an adult aged 21 or over in the camping areas.
• Fires: no open fires allowed on site.
• Vehicles: no vehicle movement during the event except by special arrangement and with the permission of the Event Safety Officer and then only under the guidance of the stewards.
• Dogs: NO DOGS allowed on site.
• Touting: anyone found distributing promotional material, touting or trading without the relevant permission in the form of an issued license may be removed from the festival site.

Information and terms and conditions for traders and caterers

• Traders will be able to set up their pitches between 2pm and 7pm on Thursday 8th September and from 8am on  Friday 9th September - ALL traders must be fully set up by 11.00am on Friday 9th September or entry will be refused.
• NO vehicle movement will be allowed on site after 11am. There is provision at each pitch for ONE vehicle to remain on site. Please note that vehicle movement may only take place with the permission of the Event Safety Officer, after all attendees have left the site (approx 6pm on Sunday 11th September -TBC). Any deliveries for the main arena must utilise authorised IVYLIVE vehicles (quad bikes and trailer) through prior arrangement.
• You must not begin dismantling any part of your area until after 6pm on Sunday 11th September.
• Trading may take place between 12 noon and 11pm on Friday 9th September, between 6am and 11pm on Saturday 10th September and from 6am to 4pm** on Sunday 11th September. You must vacate your pitch by 6pm on Sunday 11th September at the latest. ** awaiting confirmation of a 9pm extension.
• Please take care when driving to your pitch, especially if there has been rain, as some parts of the site can become waterlogged. Please take direction from the stewards.
• Admission to the Festival is by ticket only. You must purchase additional tickets for any helpers wishing to attend. (2 tickets supplied per 3 metre pitch)

Terms and conditions

• All temporary structures, ie: tents and gazebos, must meet current regulations for fire retardance, and display the appropriate manufacturer’s labels. They should be of sound construction including all supporting poles, frames, guy ropes, stake anchors and fastening etc. and all guy ropes and fixing stays should be conspicuously marked to ensure they do not present a trip hazard.
• No application will be considered without an appropriate and current risk assessment.
• All electrical equipment will carry PAT/electrical safety certification; this must be available for inspection at the event.
• Each stall must have an appropriate first aid kit.
• Catering units are expected to have (at least) a 5kg dry powder fire extinguisher and a fire blanket available.
• Food handler training certificates for every person working on the catering stall
• Each pitch is supplied with a waste bin and liner. You must ensure that your pitch is tidy before you leave, and throughout the event. A returnable cash deposit of £30 (retail) £100 (catering) per pitch will be collected upon your arrival, and a receipt issued. Deposit will be returned as you leave upon satisfactory handover of pitch.
• Traders and caterers can only use the site allocated to them and must not exceed the agreed specified location or area – it is your responsibility to ensure sufficient pitch size is purchased, to include all space required by you for trading, tents, marquees, tow bars etc, camping and parking. No additional space will be available on the day.
• No part of your display or pitch may obstruct any emergency vehicle route or access.
• You may not sell goods from any area other than your designated pitch, sell goods other than those indicated on your application, or trade outside of designated trading hours, as this will constitute illegal trading, and you will be closed down.
• The organisers are not liable for any loss or damage to goods.
• The event will continue in the event of bad weather (unless cancelled by the organisers for safety reasons). The organisers cannot be held liable for poor attendance due to the weather.
• Whilst on site, you must comply with all instructions from Staff wearing appropriate identification – that is, organisers, security staff and stewards.
• Wristbands must be carefully worn by yourself and your staff at all times on site. Any broken, incomplete or loose wristband will not be considered valid and will be removed, along with the wearer. Anyone found gaining entry for additional staff or people not working for you will be charged the full face value, or staff will be evicted.
   
• In the event of an emergency evacuation of the park, a member of your party must inform security staff of the safe exit of ALL your party from the park.
• You may not use cooking equipment or heaters unless you have booked a catering stand and produced the relevant Health and Safety certificates and insurance documents.
• Large quantities of flammable liquid or gas must NOT be stored in or around pitches( please bring no more than you would reasonably expect to use during the Festival)
• NO sale of guns, ammunition, BB guns or any other weapon, or fireworks, is permitted.
• NO tattooing or skin piercing is permitted to be carried out at the event.
• NO glass allowed on site.
• NO smoking in any covered area.
• NO animals.
• It is the responsibility of the stallholder to ensure that all helpers on that stall are aware of these terms and conditions
• Pitches will only be allocated on receipt of a copy of your Public Liability insurance certificate and risk assessment, a completed booking form and payment in full.
• Please sign one copy to confirm your acceptance of the Terms and Conditions and return with your booking forms.

Signed  _________________________
Date     _________________________

Any queries should be directed to traders@ivylive.co.uk